Privacy Policy

Last updated: 1 January 2026

1. Introduction & Scope

Shine Precision Engineering Pte Ltd ("Shine," "we," "our," or "us") operates the website https://www.shineprecision.com. We are committed to protecting the privacy of our website visitors, customers, and business partners in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and international data protection principles.

This Privacy Policy describes how we collect, use, disclose, and safeguard personal data, business contact information, and technical project files (including 2D engineering drawings and 3D CAD models) submitted through our digital channels.

2. Information We Collect

We collect information through our website in the following categories:

2.1. Business Contact Information & Inquiries

When you submit a Request for Quote (RFQ), contact our sales engineering team, or subscribe to communications, we collect:

  • Contact details: Name, business email address, phone number, company name, website, and country or region.
  • Project requirements: Specifications, material preferences, estimated quantities, and delivery schedules.

2.2. Engineering Drawings & Technical CAD Data

When evaluating or quoting manufacturing projects, you may upload or transmit technical engineering files, including 2D blueprints (PDF, DWG, DXF), 3D CAD models (STEP, IGES, SolidWorks, Parasolid), and Bills of Materials (BOM).

All customer CAD files and proprietary drawings are treated as strictly confidential business information and processed in accordance with our security protocols and customer Non-Disclosure Agreements (NDAs).

2.3. Automated Website Usage & Analytics Data

When you browse our website, we automatically collect non-identifying technical data via standard server logs, cookies, and analytics tools, including IP address, browser type, operating system, referring URLs, pages viewed, and visit timestamps.

3. Purposes for Processing Personal & Technical Data

We process collected data solely for legitimate business purposes, including:

  • Evaluating technical specifications and generating formal manufacturing quotations and DFM analyses.
  • Executing purchase orders, production scheduling, metrology inspection, and international shipping logistics.
  • Responding to customer inquiries, technical questions, and facility audit requests.
  • Maintaining cybersecurity, fraud prevention, and platform security (including Google reCAPTCHA verification).
  • Analyzing website performance to improve user navigation and technical documentation.
  • Complying with statutory accounting, tax, export control, and legal obligations under Singapore law.

4. Confidentiality & CAD Data Protection

We apply strict administrative, physical, and digital safeguards to protect customer drawings, specifications, and proprietary intellectual property:

  • Certified Cybersecurity: Our digital infrastructure is certified under the Cyber Essentials Mark by the Cyber Security Agency of Singapore (CSA).
  • Encrypted File Handling: Inbound CAD files and drawings are stored in access-restricted, firewall-protected repositories.
  • Role-Based Access: Technical project files are accessible only to authorized sales engineers, CAM programmers, and quality personnel assigned to the project.
  • Non-Disclosure Compliance: Customer drawings are never shared with unauthorized third parties or used for external training purposes.

5. Disclosure to Third Parties

We do not sell, rent, or trade personal data or technical drawings. Data is disclosed only under the following limited circumstances:

  • Authorized Service Providers: Trusted cloud infrastructure providers, IT security hosts, and international freight carriers operating under strict confidentiality obligations.
  • Legal & Regulatory Authorities: Where required by applicable Singapore laws, court orders, or governmental authorities.

6. International Data Transfers

As a Singapore-based precision engineering enterprise serving global customers, data submitted through our website is stored and processed on secure servers located in Singapore and authorized cloud regions. Any cross-border data transfer complies with the transfer limitation requirements of the Singapore PDPA.

7. Data Retention

We retain personal data and project records only as long as necessary to fulfill the business or legal purposes for which they were collected, including statutory accounting, tax, and quality traceability requirements (such as First Article Inspection records and mill certificates). When no longer required, data is securely anonymized or destroyed.

8. Your Rights Under the PDPA

Under the Singapore Personal Data Protection Act, you have the right to:

  • Request access to your personal data in our possession or control.
  • Request correction of inaccurate or incomplete personal data.
  • Withdraw consent for marketing communications or data processing, subject to contractual and legal limitations.

9. Cookies and Analytics

Our website uses essential and performance cookies (including Google Analytics) to improve functionality and understand traffic patterns. You can configure your browser to decline cookies, though certain site features may have reduced functionality.

10. Contacting Our Data Protection Officer (DPO)

If you have questions regarding this Privacy Policy, wish to exercise your data rights, or have inquiries regarding our data handling practices, please contact:

Data Protection Officer (DPO)
Shine Precision Engineering Pte Ltd
40 Lok Yang Way, Jurong, Singapore 628643
Telephone: +65 6268 6188
Email: sales@shineprecision.com